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ranbotrader
Membre depuis mai 2012
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Your Call Is Important To Us

- James Howard Kunstler -

Ok I'll bite.

COST CUTTING and AVOIDANCE OF RESPONSIBILITY are the two main drivers of what we all now have to suffer. There are some companies which do not want to get an email from customers so they either avoid putting a link on their website or make it so hard to find that customers give up. I must say that phone contacts are still available for most but often one gets through to a Call Centre in India and ends up speaking to somebody who is unable to speak English or who has such a strong accent that they are not able to be understood. And then you often speak to people who have a defined spiel and do not answer the question you actually asked: either because answering correctly requires a level of intelligence not present of because the truth would mean accepting liability for negligence on the company's part.

I would suggest that many people enjoy the email contact as they do not get enraged with bad company misconduct and because they do not have to confront a public relations brick wall. But then what comes back via email is much like the above. You often get a cut and paste response which totally avoids an answer to the question being asked.

Welcome to the modern world and to decaying first world societies.

Commenté il y a 3622 jours

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Début de l'article :F unny how, in the current national rapture of techno-narcissism, it is harder than ever to do something that for generations used to be as simple as pie: to get somebody on the telephone. It’s especially funny in a time when phones have become a prosthetic extension of every human hand and pretty much the be-all and end-all of human culture. I hold a phone, therefore I am! It’s not so funny that the places where it is most difficult to connect to a live human being are among the most critical a... Lire la suite

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