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News Release
Vectren Corporation One Vectren Square Evansville, IN 47708
FOR IMMEDIATE RELEASE
September 30, 2015
Media contact: Natalie Hedde, 812-491-5105 or [email protected]
Vectren extends call center hours in October, encourages customers to sign up for assistance, weatherization programs
Evansville, Ind. - In preparation for the upcoming heating season, Vectren Energy Delivery (Vectren) is extending its call center support hours for the month of October. October is traditionally a very active month for natural gas customers who are preparing for colder temperatures by reconnecting gas service or inquiring about energy assistance programs. Currently, customers can call 1-800-227-1376 and speak to a customer service specialist Monday through Friday from 7 a.m. to 7 p.m. In addition to the regular service hours, customer service specialists will be available Saturdays in October from 8 a.m. until noon. Customers also have the option of utilizing live web chat for customer service assistance.
'It is important to increase our flexibility during this busy season,' said Dan Bugher, vice president of customer experience. 'As we prepare to enter the heating season, we often see higher than normal call volumes during regular business hours and are offering the seasonal Saturday hours as a benefit to our customers.'
Additionally, income-qualified Indiana customers are encouraged to call 1-800-872-0371 to locate their nearest community action agency and apply for financial assistance through the state's Energy Assistance Program (EAP). To qualify, the customer's gross household income must be at or below 150 percent of the federal poverty level, which would be about $36,375 for a family of four. All eligible natural gas heating customers who enroll in the state's EAP through local community action agencies will automatically be enrolled in the Universal Service Program, (USP) which provides additional gas bill reductions from December through May.
Customers are also encouraged to apply for all residential weatherization programs. Customers who are at or below 200 percent of the federal poverty guidelines, which would be about $48,500 for a family of four, may qualify for these weatherization programs. Community action agencies will begin taking applications for all energy assistance programs on Nov. 1.
For more information or to access Vectren's self-service options, including billing and payment options, rebates on energy efficient appliances, energy conservation tips and account information, visit www.vectren.com.
About Vectren
Vectren Corporation (NYSE: VVC) is an energy holding company headquartered in Evansville, Ind. Vectren's energy delivery subsidiaries provide gas and/or electricity to more than 1 million customers in adjoining service territories that cover nearly two-thirds of Indiana and west central Ohio. Vectren's nonutility subsidiaries and affiliates currently offer energy-related products and services to customers throughout the U.S. These include infrastructure services and energy services. To learn more about Vectren, visit www.vectren.com.
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